Terms of Service
Welcome to Bay State Garage Door Service. These terms govern your use of our professional garage door repair and installation services throughout the Greater Boston area.
Last updated: January 2025
Agreement to Terms
By accessing or using the services of Bay State Garage Door Service, you agree to be bound by these Terms of Service. These terms apply to all customers requesting spring repair, opener installation, or any other garage door services. If you do not agree to these terms, please do not use our services. We recommend reviewing our Privacy Policy as well.
Our Services
Bay State Garage Door Service provides comprehensive garage door repair, installation, and maintenance services in Brookline, Cambridge, Wellesley, Waltham, Needham, Watertown, and throughout the Greater Boston area. Our professional technicians are trained to handle:
- •Garage door spring repair and replacement including torsion and extension springs
- •Garage door opener repair, installation, and programming
- •New garage door installation with premium brands
- •Cable and track repair for smooth operation
- •Emergency repair services available 24/7
- •Roller replacement and preventive maintenance
Service Appointments
When you schedule a service appointment with Bay State Garage Door Service, you agree to the following conditions to ensure efficient and safe service delivery:
- •Provide accurate contact information and complete service location address
- •Be present or have an authorized adult (18+) present at the scheduled service time
- •Provide safe and clear access to the garage door and all related equipment
- •Inform our technicians of any known safety hazards, pets, or special conditions
- •Notify us at least 2 hours in advance if you need to reschedule or cancel
Estimates and Pricing
We believe in transparent, honest pricing for all our garage door repair services. Our pricing policies include:
- •Free estimates provided for most standard services
- •All estimates based on information provided and visual inspection
- •Final pricing may vary if additional issues are discovered during repair
- •Written approval required before proceeding with work exceeding original estimate
- •No hidden fees or surprise charges
Visit our FAQ page for answers to common pricing questions.
Warranty Coverage
Bay State Garage Door Service stands behind the quality of our work. We offer comprehensive warranty coverage to protect your investment:
- •Labor warranty on all repair and installation services
- •Manufacturer warranties on all parts, doors, and equipment installed
- •Specific warranty terms provided in writing at the time of service
- •Extended warranty options available on select services
Learn more about our company and our commitment to quality service.
Payment Terms
We offer flexible payment options for your convenience. Payment is due upon completion of services unless other arrangements have been made in advance. We accept:
- •All major credit cards (Visa, MasterCard, American Express, Discover)
- •Cash and personal checks
- •Financing options for larger projects (subject to approval)
A service call fee may apply for appointments where no repair is performed or for diagnostic-only visits.
Limitation of Liability
Bay State Garage Door Service shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid for the specific service in question. This limitation applies to:
- •Property damage not directly caused by our technicians' negligence
- •Pre-existing conditions discovered during service
- •Damages resulting from customer modifications or improper use after service
Contact Us
For questions about these Terms of Service or to schedule a service appointment, please contact us:
Bay State Garage Door Service